Why Convoze?
This isn't just inefficient — it's expensive
95% Conversations Wasted
In traditional contact centers
<5% Conversations Reviewed
Through manual QA coverage
Timing Gap Delayed Coaching
Agent feedback timing
Disconnect Customer Sentiment
Is misunderstood or ignored
Compliance Risks
Go until escalation
Millions in fines
Poor QA = Churn
Drives customers away
40% higher churn
Delayed Feedback
Kills team growth
50% slower development
Missed Compliance
Breaches cost millions
Zero ROI on conversations
Why Convoze?
This isn’t just inefficient — it’s expensive
95% Conversations Wasted
In traditional contact centers
<5% Conversations Reviewed
Through manual QA coverage
Timing Gap Delayed Coaching
Agent feedback timing
Disconnect Customer Sentiment
Is misunderstood or ignored
Compliance Risks
Go until escalation
Poor QA = Churn
Drives customers away